"As one of the 911 Call Center's Communications Training Officers, Jennifer's greatest strengths are her patience and her calm demeanor," said Spurgeon, Charleston County EMS Communications Training Officer, who helped nominate Thomas for the award. "Whether she is taking a call for an emergency or training a new employee, her manner is easy going. She truly listens to what callers are saying and has the unusual ability to make a personal connection while still following protocol. With this rare trust felt for a stranger over the phone, Jennifer is able to help people remain calm during an emergency, enabling lives to be saved."

Charleston County photo by Don Lundy